EVENT CENTER CATERING POLICIES

Event Center Coordinator and Catering Hours of Service

The Bon Appétit Event Center Coordinator is available to assist you during the following hours:

• Monday through Friday 8:00am-4:00pm 

Catering Service Hours:

• Monday through Friday 6:00am-3:00pm

Service outside of normal catering hours requires two-week advanced notice. Minimum order amounts and additional staffing fees will apply. Please contact our Event Center Coordinator to discuss specific needs and request service quotes.

 

Placing Your Order

 

• Catering orders should initially be placed online through our catering platform CaterTrax at Https://medtronicec@catertrax.com. If you have issues with online ordering or need to place a special order, please email us at rs.mveventcenter@medtronic.com.
• The catering department should be made aware of any program-specific details: meetings, speakers, or any other activity that would occur before, during, or following the time catering service is requested. This may affect our ability to properly set up, service or clean up your event.
• Catering orders must be placed no later than 1pm, two (2) business days prior to the event. Custom menu requests require a minimum of two (2) week’s notice. Catering orders are not booked or confirmed until you receive a confirmation from Bon Appétit.

 

Minimums, Service Fees and Payment

 

• There is a $25 minimum order for any on-site catering requests.
• All MDT catering orders will include a 15% service fee.
• Upon confirmation of your event, you will receive a copy of the Catering Contract listing all estimated charges. Labor fees will be added to your event depending on service requested. The event center is stocked with water. Those will be added to your invoice on consumption. Any additional charges will appear on a final invoice, after the completion of your event. All menu prices are based on current food market availability and cost. We reserve the right to make changes when necessary.
• Payment – in the form of a cost center number or credit card – is due prior to the execution of any catering order. Multiple payments for any one order are not able to be accommodated at this time.

 

Menu and Guest Count Changes

 

• Cancellations or menu changes must be confirmed no later than 1pm two (2) business days prior to the event. Change requests made after this time will be accommodated when possible. Cancellations occurring after this time will result in the client being charged 100% of the total contracted price (including any charges for rented equipment, linen, etc.).
• For custom catering orders or events outside our normal hours, an estimated guest count can be updated up until three (3) business days prior to your event.

 

Removal of Food and Equipment

 

• Due to public health and food safety concerns, all food and beverages are to be consumed on the premises during the scheduled event. Food and beverages not consumed during the event remain the property of Bon Appétit. Bon Appétit does not offer to-go boxes and we do not package items for removal from the event space.
• All catering equipment for order service must remain in the room to which they were delivered. Removal of said equipment will result in additional pick up and/or replacement fees that will be automatically added to the final invoice.

 

Service Levels/Serviceware

 

• Drop-off service includes disposable serviceware as the default option for all catering orders. China serviceware options are available at an additional charge.
• Dedicated catering attendants are available at a $34 per hour rate during normal business hours – with a four (4) hour minimum charge.
• Dedicated catering attendants for afterhours events are available at a $40 per hour rate – with a four (4) hour minimum charge.
• The number of catering attendants needed to properly support any event is based on the number of guests, menu complexity and the level of service needed. Please contact our Bon Appétit Event Center Coordinator for recommendations specific to your event.
• Chef services during the lunch time are available for events requiring grilling, carving or other exhibition services at a rate of $85/hour – with a 4 hour minimum.
• Chef services after hours are available for events requiring grilling, carving or other exhibition services at a rate of $40/hour – with a 4 hour minimum.

 

Please visit MDT SharePoint site MV Event Center for guidelines and to request space.